PERSONALIZED CUSTOMER SERVICE
WE MAKE IT EASY FOR YOU TO DO BUSINESS WITH ENGELSEN. A FRIENDLY AND EXPERIENCED STAFF IN MICHIGAN AND FLORIDA ARE READY TO ASSIST YOU ON THE PHONE WITH ANY REQUEST OR ORDER
MONDAY – FRIDAY FROM 8:30 A.M. TO 5:00 P.M. EST.
A CALL ON ONE OF OUR TOLL FREE LINES WILL GET YOU DIRECTLY TO OUR ORDER DEPARTMENT:
|
MICHIGAN |
1-800-242-3945 |
|
FLORIDA |
1-800-422-6731 |
WE ENCOURAGE AND RECOMMEND YOU TO USE OUR TIME SAVING FAX LINES AROUND THE CLOCK:
|
MICHIGAN |
1-248-960-9501 |
| |
1-866-960-9501 |
|
FLORIDA |
1-727-581-0600 |
|
1-866-581-0601 |
OUR PHONE ANSWERING SYSTEMS ARE ALSO READY TO TAKE YOUR ORDERS OR MESSAGES DURING THE HOURS OFFICES ARE CLOSED.
NEW ACCOUNT
TO QUALIFY AS AN ENGELSEN CUSTOMER YOU MUST HAVE A RETAIL STORE LOCATION INVOLVED IN PICTURE FRAMING. YOU MUST ALSO HAVE A RESALE TAX NUMBER AND A LOCAL BUSINESS LICENSE IF REQUIRED.
TO OPEN AN ACCOUNT
TO ESTABLISH CREDIT WITH US PLEASE FILL OUT OUR APPLICATION FORM AND COMPLETE ALL INFORMATION. FORM IS AVAILABLE FROM OUR SALES REPRESENTATIVE OR FROM OUR CUSTOMER SERVICE DEPARTMENT.
YOU CAN ALWAYS CHARGE YOUR PURCHASES TO YOUR VISA OR MASTERCARD OR YOU MAY CHOOSE COD UNTIL YOUR CREDIT APPLICATION HAS BEEN ACCEPTED AND YOU ARE ON OPEN ACCOUNT.
OUR TERMS ARE 2% 20 DAYS NET 30 FROM DATE OF INVOICE .
CREDIT CARD AND COD DO NOT CARRY A 2% CASH DISCOUNT.
A 1-1-/2% SERVICE CHARGE WILL BE ADDED TO PAST DUE INVOICES.
SHIPMENTS
WHERE CUSTOMERS ARE NOT YET COVERED BY OUR DELIVERY, WE SHIP YOUR ORDERS IN THE MOST EFFICIENT AND LEAST EXPENSIVE WAY. WE FEEL THAT UPS IS THE MOST EFFICIENT AND LEAST EXPENSIVE FOR THE SMALLER PACKAGES. TRUCK SHIPMENTS ARE ARRANGED WITH THE MOST FAVORABLE TRUCK COMPANY FOR YOUR AREA.
JOINED FRAMES
JOINED CUSTOM FRAMES ARE AVAILABLE IN OUR DELIVERY AREA ONLY AND CANNOT BE SHIPPED WITH ANY OTHER CARRIER. DEPENDING UPON SIZE OF ORDER WE MAY NEED FROM 2 TO 5 WORKING DAYS BEFORE DELIVERY
